You have to pay only if:

• You are carrying excess baggage.
• You purchase a meal during the flight
• You request a special seat

You are not required to take the print again, as ticket details for passengers travelling remain same.

You can view/print your invoice without signing in, by simply going to
My Bookingsection under My Account.
On right side of login page enter Yatra Booking Reference number and
registered Email address, to access the required details.

Web check-in-You can use Yatra's web check-in application on your android and ios phone. Alternatively, you can also do web check-in directly through the airline website. Please keep your necessary flight details ready.
Tele Check-in - Certain airlines allow few of their premium customers to book a preferred seat in advance over the phone. However, you will have to collect the boarding pass and must report at the check in counter no latter than 60 minutes prior to the flight departure.

You can get your boarding pass after doing a web check-in on the airlines website. Alternatively, you can also collect it from the airline representative at the check-in counter. You need to show your e-ticket and travel documents at the counter.

You can get a copy of the booking invoice by simply logging intoMy Booking section and clicking on Print Invoice.This option is available for all types of booking, except package holiday booking (domestic/ international).

Every time a payment is charged we send the payment receipt to your email id.

In the case of a change in the flight timings, the airlines will get in touch with you. However, we suggest you check directly with the airlines, as last minute changes are possible.

If your reservation has been booked, you would be able to see it underMy Booking section. In case, you have made the payment, but your reservation is not reflecting, please click on Contact Us and allow us to help you.

You can print your flight tickets fromMy Booking. Please find below the steps

• Log in toMy Booking
• On your Dashboard - click on Print Ticket
• Select the booking and Print your ticket

You can do this directly on the respective airline website. Alternatively, android users can also do this via Yatra's web check-in application

For an International Flight, you must check in at the airport approximately 3-hours before your flight's departure time. However, for a Domestic Flight, you can check in 2-hours before your flight's departure.

In rare cases, it may take longer for the email to reach the customer. In case this has happened to you, we apologize for the inconvenience. In the meantime, please check for your confirmation onManage Booking section. In case there is no information, please click onContact Us and allow us to help you.

This happens due to time-out or no communication from the payment gateway. Kindly check theMy Booking section to view the status of your booking. In case you are not able to view the booking,please click onContact US and allow us to help you.

In rare cases, it may take longer for the email to reach the customer. In case this has happened to you, we apologize for the inconvenience. In the meantime, please check for your confirmation onMy Booking section of the website. In case there is no information, please click onContact Us and allow us to help you.

You can print your flight tickets fromMy Bookings . Please find below the steps

• Log in toMy Booking
• On your Dashboard - click on Print Ticket
• Select the booking and Print your ticket

You can print your flight tickets fromMy Bookings . Please find below the steps

• Log in toMy Booking
• On your Dashboard - click on Print Ticket
• Select the booking and Print your ticket

Domestic Flight:For domestic flight, you should check-in at least 60 minutes before the departure of flight

• For domestic flight, you should check-in at least 60 minutes before the departure of flight

International:

• For international flight, you should check-in at least 180 minutes before the departure of flight.
• In the case of any national/special event, the time may vary. Please re-check the time with airlines.

The terminal information is available on your e-ticket. Also, we suggest you check the latest message/email sent by the airlines, as there could be some last minute changes.

Domestic Flight:

In case the airline has canceled the flight, to claim a refund please inform us about the cancellation by following the below-mentioned steps.

• If your travel date has not passed then, please login toMy Booking and cancel the booking.
• If your travel date has passed, then please login to My Booking and claim refund against the booking.
  • Login into Manage Bookings
  • Click on the claim refund button
  • Select the Booking for which you want to claim your refund
  • Choose option 'The airline cancelled the flight on their own' as the reason for refund. One of our agents will look into the issue and will process the refund.

Kindly note in cases of Air India, the refund is processed by the airline after 45 days from cancellation date

International Flight

PleaseContact Usand allow us to help you.

Yes, all the guests need to carry a valid government issued photo ID proof. The hotel has the right to deny check-in, in case you are not carrying a valid photo ID proof.

Once you have made the hotel booking, the voucher confirming the booking will be sent to your registered email-ID. In case you haven't received your voucher within an hour of booking, just login to theManage Bookingsection on the website and print the voucher from there.

The check-in and check-out time vary from hotel to hotel. Usually, the check-in time is either 12 noon or 2.00 PM and check-out time is 11.00 AM. To know the check-in and check-out time of the hotel booked, you can refer to theMy Booking section or the booking confirmation voucher sent to you.

The primary guest must be at least 18 years of age on the day of check-in

Yes, the hotel gets an alert within 30 minutes of your booking confirmation. However, processing the confirmation may take up to 24 hours depending on your check in date.

You can get a copy of the booking invoice by simply logging intoMy Booking section and clicking on Print Invoice.This option is available for all types of booking, except package holiday booking (domestic/ international)

You can view/print your invoice without signing in, by simply going to My Bookingsection under My Account.

On right side of login page enter Yatra Booking Reference numberand registered Email address, to access the required details.

Yes, both single and shared rooms can be taken depending on the availability at the time of booking.

Yes. Such packages are termed as "Land only Package." All services from the time of arrival till departure, i.e., Hotel Stay, Tours, and Transfers are included in the package. Also, you can customize the package basis your requirement and availability.

We can place a request with the hotel but depends on the availability at the time of check-in. Extra charges if any for early check-in/late check-out will have to be incurred by the guest.

Yes, you can make a cash payment however if the package cost is less than two lakhs, then cash payment of Rs. 49,999 at a time is accepted without a PAN card. For packages costing above two lakhs, all cash payments require submission of PAN card copy.

You can check the services included and excluded for a package under the Inclusions tab.

You can book a holiday package just by paying some nominal amount through our website & pay the remaining amount in next 24/48 hrs to confirm your booking with us.

The confirmed service vouchers for the package booked will contain the contact details of the service provider including the emergency number of the Yatra Team available 24x7.

It is at the discretion of the customer. Please note any amount given as tip is not a part of the package cost and Yatra is not obliged to refund any tip paid by the customer.

Yes, optional tours can be included by paying an additional cost.They are not considered part of the package and can be included as per your preference.

Any sightseeing, meals, transfers, which are not mentioned in the inclusions will have an additional cost.

Yatra provides a cake, candle light dinner, and decor. If these are not included in your package, you can pay additional cost and avail them. For honeymoon packages click on the below mentioned links: Domestics Packages International Packages

A valid government approved Photo ID, and residence proof (except PAN card) for each traveler is required.

Optional services as per customer preference can be added to a holiday package. These services are not a part of the package and are charged separately. An option to include flights, transfers, tours at an additional cost is available on our website. For instance, under Holidays, you can opt for adding transportation to the package and booking your preferred flight from your departure city.

The travel vouchers will be handed over to you three days prior to the date of travel.

Yes, by paying an additional cost, you can get a cab on leisure days.

Transportation is provided only as per the itinerary of the package. It is available for point to point sightseeing. In case you wish to use it apart from the itinerary inclusion, it will be charged separately.

Yes, you can get a guide for your holiday by paying an additional cost in case it's not a group package.

One consolidated invoice is given for a holiday package.

Yes you can. Though the itinerary of a group tour or holiday package is pre-designed and cannot be altered. The travel dates are fixed, and all services are on sharing basis. However, we offer a wide range of individual tours, events, and attractions. Incase you desire something different from the inclusions mentioned in our product range, please contact your local licensed travel agent or a travel bureau at the destination you plan to visit.

Your baggage limit is mentioned on the e-ticket emailed to you. You can also find these details under Itinerary in My Bookingsection of the website

You can do this directly on the respective airline website. Alternatively, android users can also do this via Yatra's web check-in application.

You can choose your meal option while booking the flight ticket on our website. If you have already booked the flight, please call the airline directly to get the meals added in your ticket.

Web check-in - You can use Yatra's web check-in application on your android and ios phone. Alternatively, you can also do web check-in directly through the airline website. Please keep your necessary flight details ready. Tele Check-in - Certain airlines allow few of their premium customers to book a preferred seat in advance over the phone. However, you will have to collect the boarding pass and must report at the check in counter no latter than 60 minutes prior to the flight departure.

You can check the services included and excluded under the Inclusions tab.

The star rating system is a yard stick for a hotel's overall quality. The star rating pertains to a hotel's level of service, facilities, rooms, location, price and other amenities.

Tripadvisor (TA) is the rating of the hotel given by the guest basis their individual experience. For instance, a 3-star hotel can have a 4.5 TA rating, which means that majority of the users are happy with the hotel.

We will send your e-ticket to your email id, once the booking is confirmed.

We will send your e-ticket to your email id, once the booking is confirmed.

Locations within the city from where you can board the bus are called boarding points. In cities like Bangalore, Delhi, etc. there may be more than one boarding point for the same bus.
You can see the different boarding points on the search result page of Bus.

Cancellation can only be done till the time documents are not submitted to embassy.
Post submission there is no cancellation and refund.

• Once a booking is confirmed, our agent will contact you within 48 hours and share across the list of documents which needs to be couriered.
• Once we receive all the documents, we will process visa within 24 working hours. Visa usually gets approved in 3-4 working days.
• Once approved, we will courier back your original passport along with your e-visa copy.

If the application is not submitted to embassy and cancellation is done, we will only refund visa embassy fee.

No, you will not be able to cancel your visa and hence there would be no refund.

You can re-apply,however chances of approval would not be that high. We usually don’t reprocess the applications which are rejected previously.

list of documents required at immigration - Original passport - Print out of your e-visa - Onward and return air tickets - Accommodation proof (hotel vouchers or residential proof)

Visa is required for all Indian Nationals. You can visa on arrival but why to stand in long queue when you can get your visa stamped beforehand.

Visa is required for all Indian Nationals. You can visa on arrival but why to stand in long queue when you can get your visa stamped beforehand.